Shipping and Returns

Effective Date: 12-01-2024

At Scoop Supplements, we aim to deliver your order quickly and efficiently. Please review our shipping policy below for detailed information on shipping options, costs, and timelines.
 
1. Shipping Options and Costs

We offer the following shipping options:

• Standard Shipping: 2-6 business days

• Expedited Shipping: 2-3 business days

Shipping costs and delivery times will vary by destination.

Shipping costs will be calculated at checkout based on your location and order total.

2. Processing Time
Orders are processed within [Insert processing time, e.g., 1-2 business days] of purchase. Orders placed on weekends or holidays will be processed the next business day.
 
3. Delivering Times
Estimated delivery times are provided during checkout. While we strive to meet these timelines, delays may occur due to factors beyond our control (e.g., weather, carrier delays).

4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information.

5. Missing or Damaged Items
If your order arrives damaged or items are missing, please contact us at hello@shopscoop.co within 7 days of delivery. Include your order number and photos of the damaged package if applicable.

RETURNS AND REFUND POLICIES

1. Eligibility for Returns
We accept returns on unopened, unused products in their original packaging within 15 days of delivery. Products that are opened, used, or not in their original condition may not be eligible for a refund.

2. How to Initiate a Return
To request a return:

1. Contact us at hello@shopscoop.co with your order number and reason for the return.

2. We will provide you with instructions for returning the product.

3. Refunds
Refunds will be issued to the original payment method once we receive and inspect the returned product. Please allow 5-7 business days for the refund to be processed.

4. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.

5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product, please return it and place a new order.

6. Non-Refundable Items
The following items are not eligible for return or refund:

• Gift cards

• ​Products purchased on final sale or clearance

7. Questions or Concerns
If you have any questions about our shipping or return policies, please contact us at:
Scoop Supplements - hello@shopscoop.co